Solutions: Onboarding

Role-specific practice before the first live conversation

Build AI simulations that let new hires practice the conversations their role requires from day one. They respond in their own words, and the AI evaluates each conversation against your criteria.

Text or voice · Scored against your criteria · Results in your course and LMS

What learners practice

A few illustrative onboarding scenarios. You write your own, with the characters, stakes, and details your learners actually face.

Example scenario

A first customer interaction

A new associate helps a shopper who is unsure what they need. The learner asks about the shopper's goals and budget before recommending anything.

Example scenario

Asking a busy manager for help

A new hire is stuck on a task and their manager is rushed. The learner explains the problem briefly and asks a specific question.

Example scenario

Taking over an existing client

A new account manager has their first check-in with a client who liked the previous contact. The learner builds rapport and confirms what the client needs.

Example scenario

Explaining a core process to a customer

A customer asks how a standard process works. The learner explains it accurately in plain language and answers follow-up questions.

How devlin.ai handles it

1

Build the simulation

Describe who the learner is talking to and what they need to practice. The AI builds a working simulation with evaluation criteria you can edit.

2

AI evaluates against your criteria

Each learner is scored against the criteria you defined and gets feedback on their conversation. No manual grading.

3

Results go back to your course

Pass/fail and score are written to Storyline variables or reported to your LMS, and every transcript is ready for review.

Example evaluation criteria

Illustrative criteria a designer might write for this scenario. You set the criteria and the pass threshold.

  • Greeted the customer and set a clear purpose
  • Asked questions before recommending
  • Gave accurate information about the process or product
  • Confirmed the customer's next step

Try a simulation for this scenario

We filled in an example. Edit it to match your learners, then build and play a short simulation.

Useful for onboarding training

Knowledge bases

Upload reference documents and attach them to a simulation or coach so the AI grounds its responses in your material. Included on Core and higher plans.

AI coaches

Link a coach to your simulations and it walks learners through what to improve in a personalized debrief afterward.

Several languages, one link

Add languages to a simulation and learners get the conversation, the widget, and their feedback report in their language, in text and voice.

SCORM and xAPI packages

Download a SCORM 1.2, SCORM 2004, or xAPI package, upload it to your LMS, and pass/fail and score report back. Included on Core and higher plans.

Frequently asked questions

Can we build from our existing onboarding materials?

Yes. Attach your reference documents as a knowledge base so the AI grounds its responses in your material, and write your standards into the evaluation criteria. Knowledge bases are included on Core and higher plans.

Can the simulation sit inside our onboarding course?

Yes. Embed it in Storyline, Rise, or any tool that supports embedding, or download a SCORM or xAPI package for your LMS. SCORM and xAPI export is included on Core and higher plans.

Can new hires get feedback after they practice?

Yes. Every conversation is evaluated against your criteria, and you can link an AI coach that walks learners through what to improve in a personalized debrief.

Can new hires practice in their own language?

Yes. Add languages to a simulation and learners get the conversation, the widget, and their feedback report in that language, in text and voice.

How much does it cost to run?

Editing, publishing, viewing analytics, and reviewing transcripts are free. Credits are only used when the AI runs, such as a chat turn or an evaluation. See How credits work for typical costs per learner.

Other use cases

Build your first onboarding simulation

Book a demo for a walkthrough, or sign up and start building in minutes.